Terms of Service
Midlife and Me Coaching and Consulting

Effective date: November 2025

1. About These Terms

These Terms of Service govern your use of the Midlife and Me Coaching and Consulting website at midlifeandme.ca and all services offered by Midlife and Me Coaching and Consulting. By accessing this website or purchasing any service, you agree to these terms in full. If you do not agree, please do not use this website or engage with our services.

2. About Midlife and Me Coaching and Consulting

Midlife and Me Coaching and Consulting is founded and operated by Michelle, a Retired Nurse and Certified Menopause Coaching Specialist based in Canada. All coaching, educational content, and program delivery is provided in her capacity as a coach and educator, not as a nurse or healthcare provider.

3. Nature of Services

Midlife and Me Coaching and Consulting offers the following services:

•        The Clarity Call: a free 30-minute introductory conversation

•        Personalized 1:1 Coaching: individual coaching packages

•        A Restored & Refreshed Midlife: a six-module live group coaching program

•        The Menopause Check-In Call: a 30-minute support call for existing and returning clients

All services are educational and coaching in nature. They are not medical services, clinical consultations, or therapeutic interventions. Nothing discussed or shared in any session, program, or communication constitutes medical advice, diagnosis, or treatment.

4. Not a Substitute for Medical Care

The information, guidance, and support provided through Midlife and Me Coaching and Consulting does not replace the advice of a qualified healthcare provider. You are encouraged to work with your family doctor, nurse practitioner, or specialist alongside any coaching engagement. All decisions regarding medications, supplements, HRT, and medical investigations must be made in consultation with a qualified healthcare professional.

5. No Nurse-Patient Relationship

Engaging with any service offered by Midlife and Me Coaching and Consulting does not establish a nurse-patient relationship or any other clinical or healthcare provider relationship. Michelle is acting solely in her capacity as a coach and educator in all interactions.

6. Eligibility

Our services are intended for women aged 18 and over. By booking or purchasing any service, you confirm that you meet this requirement.

7. Bookings and Payment

All bookings are made through the Midlife and Me Coaching and Consulting website or booking system. Payment is required at the time of booking unless otherwise agreed in writing. Prices are listed in Canadian dollars and are subject to change without notice.

8. Cancellations and Refunds

The following cancellation and refund terms apply to all services:

•        A minimum of 24 hours notice is required to cancel or reschedule any individual call or session

•        Late cancellations or missed appointments may be charged at the full session rate

•        Coaching packages paid in full are non-refundable after the first session has taken place

•        Group program fees are non-refundable once the program has commenced

•        If extenuating circumstances arise, please contact Michelle directly at [email protected] to discuss your situation

9. Intellectual Property

All content, materials, worksheets, guides, program resources, branding, and written content produced by Midlife and Me Coaching and Consulting are the intellectual property of the business and its founder. Materials provided to clients are for personal use only and may not be reproduced, shared, redistributed, or sold without express written permission.

10. Confidentiality

Information shared during 1:1 coaching sessions is held in strict confidence. In group settings, participants are expected to respect the privacy of others and maintain confidentiality of what is shared within the group space. Midlife and Me Coaching and Consulting cannot guarantee the confidentiality of information shared in a group format.

11. Privacy and Personal Information

Midlife and Me Coaching and Consulting collects and handles personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Your personal information is used solely to deliver services and program content and is never sold or shared with third parties without your consent. To request access to, correction of, or deletion of your personal information, contact [email protected].

12. Emotional Wellbeing and Crisis Support

Topics covered in our services may bring up personal emotions or distress. Our services are not designed to address mental health conditions or psychological crises. If you are experiencing a mental health emergency or are at risk of harm to yourself or others, please contact emergency services at 911 or the Canadian Crisis Hotline at 1-833-456-4566 immediately.

13. Limitation of Liability

To the fullest extent permitted under applicable Canadian law, Midlife and Me Coaching and Consulting, its founder, employees, contractors, and associates shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, content, or services. This includes but is not limited to health outcomes, financial decisions, emotional distress, or reliance on information provided.

14. Third-Party Links and References

Our website and program materials may include references to third-party sources, products, or services. These are provided for informational purposes only and do not constitute endorsement. Midlife and Me Coaching and Consulting is not responsible for the content or practices of any third-party source.

15. Changes to These Terms

These Terms of Service may be updated periodically to reflect changes in our services, applicable law, or best practices. The most current version will always be available at midlifeandme.ca. Continued use of our website or services following any update constitutes acceptance of the revised terms.

16. Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes arising from the use of our website or services shall be resolved in accordance with Ontario law.

17. Contact

If you have any questions about these Terms of Service, please contact:

Michelle

Founder, Midlife and Me Coaching and Consulting
Email: [email protected]